Terms and Conditions

• You are making a booking with the hotel directly.
• Please review the booking and cancellation policies for the bookings. In case you make a change or cancel the booking, the cancellation penalties specified may apply.
• You may be asked to furnish the form of payment and identification proofs during check-in.
• Other inclusions not listed as a part of this booking may be chargeable.

Reservations

• All reservations are subject to availability and confirmation by the Resort.
• A minimum advance payment of 50% of the total booking amount is required to confirm a reservation.
• Reservations made via email, telephone, WhatsApp, website, or any other channel shall be considered confirmed only upon receipt of the required advance payment.
• The balance amount must be paid at the time of check-in unless otherwise agreed by the Resort.
• The Resort reserves the right to refuse or cancel bookings received through unauthorised or non-approved distribution channels.

Check-In & Check-Out

• Standard Check-in Time: 1:00 PM
• Standard Check-out Time: 11:00 AM
• Early check-in and late check-out are subject to availability and may attract additional charges.

Cancellation Policy

Bookings of Up to 5 Rooms

• More than 30 days before arrival: Full refund of the advance amount
• Between 15 and 30 days before arrival: 50% of the total booking value shall be retained as cancellation charges.
• Less than 15 days before arrival: 100% of the booking value shall be retained.

Bookings of 6 to 10 Rooms

• More than 60 days before arrival: 50% of the booking value shall be retained as cancellation charges.
• 60 days or less before arrival: 100% of the booking value shall be retained.

Bookings Exceeding 10 Rooms

• More than 90 days before arrival: 50% of the booking value shall be retained as cancellation charges.
• 90 days or less before arrival: 100% of the booking value shall be retained.

No-show, short stay & early departure

• No refund shall be applicable for no-shows.
• No refund shall be applicable for early departures or a reduction in the duration of stay after check-in.
• No refund shall be applicable for any unutilised facilities, meals, activities, safaris, or services included in the package.

Force Majeure

• In the event of circumstances beyond the reasonable control of either party, including but not limited to natural disasters, floods, earthquakes, government restrictions, civil unrest, epidemics, pandemics, or other unforeseen events that make travel or resort operations impossible, no refund shall be applicable.
• The amount paid shall be retained as a credit valid for six (6) months from the original date of travel and may be adjusted against a future reservation, subject to availability and prevailing tariffs.
• The Resort shall not be liable for any travel expenses, transportation costs, medical expenses, or any incidental costs arising due to such events.

Date Modification

• Requests for date changes shall be considered at the sole discretion of the Resort.
• Revised bookings shall be subject to availability and prevailing rates at the time of modification.

Safari Bookings

• Safari reservations are subject to availability and confirmation by the Forest Department.
• Safari bookings can be processed only after receipt of complete guest details and valid identification documents.
• Full payment is required in advance for safari reservations.
• Safari permits once issued are non-transferable.
• Guests must carry the same identification document submitted at the time of booking.
• Cancellation of safari bookings:
  ➢ More than 7 days before the safari date: 50% refund
  ➢ Within 7 days of the safari date: No refund
• In the event of closure of the park by the Forest Department or any competent authority, refunds, if any, shall be governed solely by the applicable policies of the concerned authorities.
• The Resort shall not be liable for any losses, expenses, transportation costs, accommodation costs, or incidental expenses arising due to cancellation or closure by authorities.

Payment & Taxes

• All applicable taxes shall be charged as per the government regulations prevailing on the date of billing.
• GST rates are subject to revision without prior notice.

Guest Responsibility

• Guests shall be responsible for any loss or damage caused to Resort property due to negligence, misconduct, or misuse.
• The Resort reserves the right to recover, repair or replace costs from the guest
• Guests below 18 years of age must be accompanied by a parent, guardian, or responsible adult.

Right of Admission

• The Resort reserves the right of admission
• The Resort may refuse accommodation or services to any person whose conduct is deemed inappropriate, unlawful, abusive, or likely to cause discomfort or disturbance to other guests or staff.

Website Content

• Photographs displayed on the website, social media platforms, brochures, and advertisements are representative in nature.
• Actual room allocation, views, furnishings, decor, and layouts may vary.
• While reasonable efforts are made to ensure accuracy, the Resort does not guarantee that all website content is free from errors or omissions.

Intellectual Property

• All content displayed on the website, including text, photographs, graphics, logos, videos, and designs, is the property of Wood Castle Spa & Resort unless otherwise stated.
• Unauthorised use, reproduction, distribution, or modification of such content is prohibited.

Limitation of Liability

• The Resort shall not be liable for any indirect, incidental, consequential, or special damages arising from the use of its services or website.
• Guests are advised to make appropriate arrangements for travel, medical, and personal insurance wherever required.

Governing Law & Jurisdiction

• These Terms & Conditions shall be governed by the laws of India.
• Any dispute arising out of or in connection with bookings, services, or website usage shall be subject to the exclusive jurisdiction of the courts at Nainital, Uttarakhand.

Event, Music & Safety Policy

Music & Sound Restrictions

• The use of DJs, live bands, amplified music, or any sound-producing equipment shall be strictly subject to applicable government regulations and local authority guidelines.
• Music volume must remain within permissible limits prescribed by the concerned authorities.
• Outdoor music shall be discontinued as per the timings permitted by local administration, forest authorities, and applicable laws.
• The Resort reserves the right to reduce volume levels or stop any music activity if it is found to be causing disturbance, violating regulations, or affecting the safety and comfort of guests.

Fireworks & Firecracker Policy

• Wood Castle Spa & Resort is located within the eco-sensitive zone of the Jim Corbett landscape and is committed to environmental conservation.
• Use of firecrackers, aerial fireworks, sky shots, explosive pyrotechnics, Chinese lanterns, or any similar activity is strictly prohibited unless specifically permitted by the competent authorities.
• Any permissions required from the government, forest, police, or local authorities shall be the sole responsibility of the guest or event organiser.
• The Resort reserves the right to prohibit any activity that may pose a fire hazard, environmental risk, or disturbance to wildlife.

Fire Safety

• Open flames, bonfires, fire performances, fire-based decor installations, or similar activities may only be conducted at designated locations approved by the Resort.
• Such activities shall remain subject to weather conditions, safety considerations, and applicable government regulations.
• The Resort reserves the right to discontinue any activity deemed unsafe

Arms, Ammunition & Hazardous Materials

• Carrying, displaying, firing, or storing firearms, ammunition, explosives, weapons, inflammable materials, or hazardous substances within the Resort premises is strictly prohibited unless specifically authorised by applicable law.
• Guests possessing licensed firearms must declare the same at the time of check-in and comply with all applicable legal requirements.
• Celebratory firing, display of weapons during wedding processions, or discharge of firearms within the Resort premises is strictly prohibited.
• Any violation may result in immediate termination of the booking, removal from the premises, and reporting to the relevant authorities.

Compliance with Forest & Government Regulations

• Guests and event organisers shall comply with all regulations issued by the Forest Department, Pollution Control Board, Police Department, District Administration, and other competent authorities.
• The Resort shall not be held liable for any restrictions, penalties, cancellations, or modifications imposed by such authorities.

Wildlife & Environmental Protection

• Guests shall refrain from activities that may disturb wildlife, damage vegetation, pollute natural surroundings, or create excessive noise.
• Feeding, provoking, chasing, or attempting to interact with wild animals is strictly prohibited.
• The Resort reserves the right to take appropriate action against any guest found violating environmental or wildlife protection guidelines

Wedding Processions (Baraat)

• Movement of wedding processions, DJs, bands, and related activities shall be subject to Resort guidelines, local regulations, and operational feasibility.
• The Resort reserves the right to regulate routes, timings, sound levels, and event logistics to ensure guest comfort, safety, and compliance with applicable laws.